Latest Health Guidelines for Travelers

With so many uncertainties surrounding COVID-19, we understand you might be concerned about your travel plans but rest assured we are here to help New York Pass holders

New York is back in business! While things haven’t returned to complete normality just yet, New York Pass and our pass’ attractions are working hard to make sightseeing safe, fun, and accessible for everyone. 

How may COVID-19 impact your visit to New York

Given that rules and regulations seem to be constantly changing at the moment, you may be wondering how COVID-19 will impact your upcoming trip. It’s hard to keep up, we get it. 

The majority of New York’s attractions are open and we’re working closely with them to keep our website and app up-to-date with the latest opening times and safety measures. We’re here to make your trip as smooth-sailing as possible! That being said, we recommend you check directly on the attraction’s website for the latest information. We’ve included links to all our passes’ tours and attractions below - handy right?

What is New York Pass doing to help you sightsee?

  • Contactless entry No need for print-outs or paper tickets. We’re working closely with our partners to ensure entry to all our attractions and tours are as seamless as possible. You’ll just need to show or scan your pass for entry. So be sure to download our app and get scan-happy.
  • Flexibility You spoke. We listened. In response to this ever-changing world which we currently live in, we’ve acted to ensure sightseeing with us is flexible for you. That’s why we now offer 90-day cancellation for when your plans change. Our passes are also valid two years from purchase.
  • New site features We’ve been working hard to make planning your trip simple. That’s why we’ve included new badges to our website and app, so you can easily see which attractions are currently open to the public.
  • Forward planning With many attractions now requiring advanced reservations, we’ve been updating our listings with the latest booking information, so you don’t miss out on visiting one of your New York must-sees.

Full list of attraction websites

1929 Shearwater: Daytime Statue Sail or City Lights Sail
9/11 Ground Zero Museum Workshop: Hands-On 9/11 Tour
9/11 Memorial & Museum
9/11 Tribute Museum: Gallery Admission
A Walk in the Park by City Rambler
A Walk Through History -The Essential Walking Tour of Lower Manhattan
Alternative Street Art Walking Tour of the Lower East Side
American Museum of Natural History
Best of Brooklyn Walking Tour in Williamsburg
Best of NYC Cruise by Circle Line Sightseeing
Broadway & Times Square Walking Tour
Bronx's Little Italy & Arthur Avenue Neighborhood Walking Tour
Brooklyn Botanic Garden
Brooklyn Brewery: 1 Complimentary Beer
Brooklyn Bridge and DUMBO Walking Tour
Brooklyn Bridge Bike Rental (Full Day) by Unlimited Biking
Brooklyn Bridge Bike Rentals or Tour by Blazing Saddles
Brooklyn Bridge Bike Tour by Unlimited Biking
Brooklyn Bridge Walking Tour by Unlimited Biking
Brooklyn Museum of Art
Catacombs by Candlelight Tour
Central Park Bike Rental (Full Day) by Unlimited Biking
Central Park Bike Tour by Unlimited Biking
Central Park TV & Movie Sites Walking Tour
Central Park Walking Tour by Unlimited Biking
Clipper City Tall Ship: Daytime Statue Sail
Color Factory
Cooper Hewitt Smithsonian Design Museum
Cultural Walking Tours of Harlem by Harlem One Stop
Davidovich Bakery: Bagel with Cream Cheese
Deno's Wonder Wheel at Coney Island
East Village TV & Movie Sites Walking Tour
El Museo del Barrio
Empire Outlets Coupon Book & Staten Island Ferry Audio Guide
Empire State Building
Escape Virtuality - Immersive Escape Room (60 Minutes)
Fashion Windows Walking Tour
Food On Foot Tours
Fraunces Tavern Museum
Ghosts of Greenwich Village Tours by Top Dog Tours
Graffiti & Street Art Walking Tour in Brooklyn
Grand Central Audio Tour
Greenwich Village Walking Tour
Guggenheim Museum
Hallelujah! Gospel Wednesdays Walking Tour by Harlem One Stop
Hamilton Walking Tour
Harbor Lights Cruise by Circle Line Sightseeing
Harlem Bike Rental (Full Day) by Unlimited Biking
Harlem Bike Tour by Unlimited Biking
Harlem Gospel Tour (Sunday Service) by Inside Out Tours
Harlem Jazz Series
High Line – Chelsea – Meatpacking District Neighborhood Walking Tour
HighFlyer Zipline at Foxwoods Resort Casino
Highlights of Midtown Architectural Walking Tour  by Inside Out Tours
Holiday Markets & Christmas Lights Walking Tour by Inside Out Tours
Hop-On Hop-Off Big Bus New York: 1-Day Classic Tour
Hudson River Bike Rental (Full Day) by Unlimited Biking
International Center of Photography
Intrepid Sea, Air & Space Museum and Space Shuttle with Audio Tour
Landmarks Cruise: Circle Line Sightseeing
LEGOLAND® Discovery Center, Westchester
Liberty Super Express Cruise by Circle Line Downtown
Luna Park at Coney Island: Thrill Seeker Pass
Madame Tussauds New York
Madison Square Garden All Access Tour
Marvel & DC Superheroes Tours
Masters of The Camera: NYC Rooftop Photo Shoot
Metropolitan Museum of Art with Audio Tour
MOMA PS 1
Museum at Eldridge Street
Museum of Arts and Design
Museum of Chinese in America
Museum of Jewish Heritage
Museum of Sex
National Geographic Encounter: Ocean Odyssey
New Museum
New York Historical Society Museum
New York Transit Museum
New York Water Taxi: All-Day Access Pass
Night Tour by Big Bus New York
NY Hall of Science
NYC Slavery & Underground Railroad Walking Tour
NYC TV & Movie Bus Tour by On Location Tours
One World Observatory
Paley Center for Media
Queens-Flushing Meadows International Food Excursion
Radio City Stage Door Tour®
Rockefeller Center Tour
Secrets of Downtown Walking Tour
Secrets of Hudson Yards, High Line & The Vessel Walking Tour
Skyscraper Museum
Snug Harbor Cultural Center & Botanical Garden
SoHo – Little Italy – Chinatown Neighborhood Walking Tour
South Street Seaport Museum
Spirits On Foot: Beer, Spirits & Wine Crawls
St. Patrick's Cathedral Tour with Express Entry
Staten Island Children's Museum
Staten Island Museum
Staten Island Yankees
Staten Island Zoo
Statue of Liberty & Ellis Island Immigration Museum - Ferry Ticket
Surrey Bike Rental on Govenors Island (2 hours)
The Cathedral Church of St. John the Divine and Highlights Tour
The Downtown Experience by THE RIDE
The Met Cloisters with Audio Tour
The Museum of Modern Art (MoMA)
The Museum of the City of New York
The New York Botanical Garden: All Day Garden Pass
The RIDE
The TOUR
The Whitney Museum of American Art
Top of the Rock Observatory
Victorian Gardens at Wollman Rink in Central Park
Wall Street Walking Tour of the New York Financial District
When Harry Met Seinfeld Bus Tour by On Location Tours
Yankee Stadium: Classic Tour

I have an escalated issue that needs to be resolved. How do I contact customer service?

You can contact us by filling in the short form here, or by calling us:

Toll-free within the US +1 800 887 9103
Toll-free within the UK +44 800 090 3140
T
oll-free within Australia +61 1800 316950
Toll-free within Mexico +52 (800) 2694359
From other countries 617-671-1000

WhatsApp (available 24/7 for text chat only) 1.617.932.6123

Customer service opening times

Monday - Friday: 8AM – 9PM EST

Saturday - Sunday: 9AM – 6PM EST

Check the official websites below for more information and safety guidelines during your trip.

Centers for Disease Control and Prevention (CDC)

Read official prevention guidelines and daily updates.

 

World Health Organization (WHO) 

Learn about Coronavirus (COVID-19), advice for travelers as well as commonly asked questions.

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