Getting Your Pass

Collection
in New York FREE

Pick up from one of collection desks in NYC. Open 7 days a week

Home
Delivery US $8 - $14

Choose from our standard (Fedex Smartpost) or Express (Fedex) shipping options

Home Delivery International $20 - $40

We ship globally (Fedex) with 5-7 business days

DELIVERY OF THE NEW YORK PASS

Buy the New York Pass online and choose Mobile Ticket delivery (recommended) to use your passes right in the FREE New York Pass app. Or, choose to have them delivered by mail or pick them up when you get to New York.

COLLECTION

If you opt for collection of your New York Pass, you will be able to pick up your Passes just a few minutes after placing your order.

Once you purchase your Pass online you will receive a unique NYP confirmation number, with this number you can collect your Pass(es) at any of the three locations below, as simple as that – no paper voucher required.

BIG BUS WELCOME CENTER

  • Address:
    712 7th Avenue, NY, NY 10036
    Opening Times:
    Everyday, 8am to 6pm; open until 7pm in the summer
    Holiday Hours:
    Christmas Eve (8am - 6pm) Christmas Day (8am - 6pm) New Years Eve (7am -12pm) New Years Day (8am - 6pm)

BIG BUS INFORMATION DESK AT MADAME TUSSAUDS

  • Address:
    234 West 42nd Street, NY, NY 10036
    Opening Times:
    Everyday, 8am to 5pm
    Holiday Hours:
    Christmas Eve (8am - 5pm) Christmas Day (8am - 5pm) New Years Eve (8am - 12pm) New Years Day (8am - 5pm)

BIG BUS DESK AT CENTURY 21 DEPARTMENT STORE

  • Address:
    22 Cortlandt Street (between Church St. and Broadway), NY, NY 10007
    Opening Times:
    Monday to Friday: 9am to 5pm
    Saturday: 10am to 5pm
    Sunday: 11am to 5pm
    Holiday Hours: 
    Christmas Eve (11am - 5pm) Christmas Day (Closed) New Years Eve (Closed) New Years Day (10am - 5pm)

For a map of the locations please see below:

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Have Your Passes Mailed to You

You can have your New York Passes shipped anywhere you'd like so that you can start making reservations and planning your trip in advance with our 200+ page guidebook. We deliver worldwide via FedEx within 4-7 business days (Monday-Friday). Orders made after 2:00 pm Eastern US Standard Time (7:00 pm GMT) will be processed the next business day.

Shipping fees vary based on shipping destination and service selected.

Please note: We strongly advise against deliveries to hotels as orders can be misplaced or go missing and your hotel might charge you an additional fee for delivery. FedEx Smartpost is the only option that allows shipping to PO Boxes. 

Charges + Timing 

POSTAGE DELIVERY TIME
Collect in New York FREE Collect straight away or any other day you like
US Standard (FedEx Smartpost) $8.00 7 Business days
US Express (FedEx)  $14.00 4 Business days
Mexico, Canada and the Caribbean  $20.00 5-7 Business days
Europe, Middle East and Australia $25.00 5-7 Business days
South / Central America and Asia $28.00 5-7 Business days
Africa  $40.00 5-7 Business days
 * Business days - (Mon-Fri)