Extend your pass

Extend Your Pass – Our 2-Year Pass Promise

The impact of COVID-19 on the travel industry has been a shock, but we’ve been working tirelessly to assist you in the best way possible. We hope you will consider continuing with your trip, a little later than planned, and we're committed to providing you with flexible arrangements in order to do so. Booking your trip for future dates will give you something to look forward to and will help support tourism in all our favourite cities.

Sightsee with confidence

Our cancellation policy allows for free cancellation within the 14-day window from purchasing. Once purchased, you can take up to a year to use your pass.

We recognise that many customers bought their passes well in advance of travel, and many attractions are temporarily closed due to COVID-19. As a result, all of our passes are now valid for 2 years

Please note that all passes now work from 2 years from date of purchase!   Rest assured, you can use your passes for the next 2 years; there is no need to reach us to confirm this change - we’ve already updated all passes in our system (old and new). 

Thanks for your continued support and we all look forward to when our many world-class attractions and experiences are open again.

How to get in touch 

You can contact us by filling in the short form here, or by calling us:

Toll-free within the US +1 800 887 9103
Toll-free within the UK +44 800 090 3140
oll-free within Australia +61 1800 316950
Toll-free within Mexico +52 (800) 2694359
From other countries 617-671-1000

WhatsApp (available 24/7 for text chat only) 1.617.932.6123

Customer Support opening times

Monday - Friday: 8AM – 9PM EST
Saturday - Sunday: 9AM – 6PM EST

What New York Pass customers say