Add 100% Money-Back Guarantee – Just in Case!

Add 100% Money-Back Guarantee – Just in case!

Add a guarantee to your purchase for just 4.5% of your order value and you’ll get our risk-free 100% money-back guarantee.

With the 100% money-back guarantee, all non-activated New York Pass purchases are eligible for a 100% refund – no questions asked.

How to Purchase the Guarantee

You’ll have the option to add the Money Back Guarantee for 4.5% of your order value during checkout. Just check the option box under “STEP 4” in your shopping cart and you’re all set.

How to Get a Refund

Generally, New York Pass purchases are non-refundable unless you purchased insurance.

If you purchased the Money Back Guarantee and want to return your non-activated New York Passes, just send an email to with your full name, order reference number, and details of your refund request.

We’ll process your refund claim within 5 business days via your original form of payment. You’ll receive a refund for the full amount you paid for all non-activated New York Passes (less the non-refundable 4.5% guarantee fee).

Benefits of Insurance

Sometimes travel plans unexpectedly change – Money Back Guarantee gets you 100% of your money back if you need it.

You’ll have up to a full year to get a full refund on any non-activated New York Passes. No questions asked.

Buying as a gift? Great idea! A New York Pass is a fun and thoughtful gift for birthdays, anniversaries, and holidays alike. If you’re gifting a New York Pass, Money Back Guarantee gives them flexibility to change their plans, just in case.

Please note: Money Back Guarantee is only offered on this site. Refunds cannot be offered for Passes purchased on any site other than

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