New York Pass Money Back Guarantee

Every New York Pass order comes with a free 30 day Money Back Guarantee, which means any online purchase can be 100% refunded should you change your mind or trip plans. Shop online with us in confidence.

Money Back Guarantee

Benefits of the 30 Day Money Back Guarantee

  • 100% refund for 30 days from date of purchase
  • Shop with confidence in case of any changes
  • Simple refund process

How does the 30 day Guarantee work?

When you purchase The New York Pass online, you will automatically receive a 30 day guarantee against any non-use of the product for free, giving you a full refund if you do not use and activate your pass.

This Money Back Guarantee is valid for 30 days and gives you an extra level of protection, meaning you can buy in confidence knowing that you will get your money back in case your plans change. 

Please ensure you read The New York Pass terms and conditions prior to purchase for full details. 

How Do I Claim?

Should you need to claim your Money Back Guarantee, simply email us at nfo@newyorkpass.com with your full name, your New York Pass order reference number and details of your request. 

You will then need to post all elements (all of which need to be unused in order to claim) to the New York Pass customer service team.

We will process your claim within five working days of receiving the returned passes by either refunding your order value to the card you paid with or issuing a replacement New York Pass.

Buying as a gift?

A New York Pass is a unique and fun gift for anyone and with the New York Pass Money Back Guarantee your purchase is protected, making the New York Pass a great option for those hard-to-pleasers on your gift list!

Please note: The Money Back Guarantee is activated only through purchase of New York Passes on this site. Refunds cannot be offered for Passes purchased on any site other than www.newyorkpass.com.

What New York Pass customers say