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So my experience with the New York pass is probably quite different for most people. I am from New Orleans and came to NYC to visit my best friend at Columbia University. Well while she was in class I was out touring the city and on the fifth night i was there I LOST my wallet in the SUBWAY!!! I was freaking out and worried about everything from boarding my plane to come home in a few days to losing my NEW YORK PASS. Turns out The wallet fell out of my back pocket in a subway near city hall and a man picked it up and brought it home where he and his girlfriend called to cancel my debit card! The next day He then brought my wallet to work at the Met Life Building and a co worker decided to call my insurance company, who called my dad back home, who then called me with the co worker's number and location. I called her up, met them at the met life building with my friend and got my wallet back!!!! This all occured in New York City and in less than 24 HOURS!!!! Concerning the New York Pass, the one day I did not have the pass (because I had not retrieved it yet) I went down near time square to the New York Pass office, explained the situation and they issued me a new three day pass!! I had originally bought the 7 day pass so they gave a three day pass because thats how many days I had remaining on the original. The lady helping me was so incredibly nice and pleasant. The Pass is the perfect idea for NYC visitors and it saves money too. I will definitely be buying it again for my next trip up there. Great product guys! Not too much else I could recommend you do, except maybe somehow allow Planet Hollywood the ability to re-issue lost cards.... ALSO I was never told "make a note of my card number" this should be insisted upon when the customers come to pick up their cards. Patrons need to be told this because it is important if they lose their cards as I came to find out
Ryan from New Orleans

Well i am very happy with the new york pass, i will recommend it to any person that travel to NY, it not only makes you save money and time, it helps you to do not waste time looking where to go, i did my schedule and itinerary based in the book of the new york pass.
Maria, Bogota, Colombia

I thought the New York Pass was the best thing, it was easy to get our pass, and the rewards were amazing, the savings in the book for discounts on meals as well as some free stuff and the fastpass through the lineups made our trip so much easier, I have highly recommended this pass to many of my friends who have mentioned going to New York, it's easy to use and we easily paid for the pass on the 1st day of our 3 day pass
Myles from Marple Ridge, BC